Delivery
All our aroma discovery sets are made by hand and held in stock in our workshop in Cassis.
! Due to the current health situation, shipping times for orders with Colissimo are likely to be extended, up to a maximum of 5 days. The usual 24-hour delivery time is maintained for orders with TNT.
We selected two carriers: Colissimo (La Poste) and TNT. Each parcel’s tracking number is emailed to you when the order is shipped, to allow you to track your parcel.
1) Delivery by Colissimo
From the shipping date, international delivery in 3 to 8 working days (indicated but not guaranteed), with tracking and signature acknowledging receipt.
|
Country |
Shipping cost excl. tax* |
Delivery time |
|---|---|---|
|
Argentina |
€49.99 |
5 to 8 working days |
|
Australia |
€59,90 |
5 to 9 working days |
|
Austria |
€5.80 |
3 to 4 working days |
|
Belgium |
€2.50 |
2 to 3 working days |
|
Bulgaria |
€9.90 |
5 to 7 working days |
|
Canada |
€30 |
6 to 10 working days |
|
Chili |
€49.99 |
6 to 8 working days |
|
Colombia |
€49.99 |
6 to 7 working days |
|
Croatia |
€9.90 |
4 to 7 working days |
|
Cyprus |
€9.90 |
5 to 9 working days |
|
Czech Republic |
€8.20 |
4 to 5 working days |
|
Denmark |
€8.20 |
4 to 5 working days |
|
Ecuador |
€49.99 |
7 to 8 working days |
|
Estonia |
€8.20 |
6 to 7 working days |
|
Finland |
€9.90 |
4 to 5 working days |
|
French Guiana |
€49.99 |
5 to 7 working days |
|
Georgia |
€9.90 |
7 to 8 working days |
|
Germany |
€2.50 |
3 to 4 working days |
|
Greece |
€9.90 |
5 to 6 working days |
|
Hong-Kong |
€30 |
5 to 7 working days |
|
Hungary |
€8.20 |
5 to 6 working days |
|
India |
€30 |
4 to 8 working days |
|
Indonesia |
€49.99 |
7 to 9 working days |
|
Ireland |
€5.80 |
4 to 5 working days |
|
Israel |
€30 |
6 to 8 working days |
|
Italy |
€2.50 |
3 to 5 working days |
|
Japan |
€100 |
5 to 6 working days |
|
Latvia |
€8.20 |
6 to 7 working days |
|
Luxembourg |
€2.50 |
2 to 3 working days |
|
Malaysia |
€49.99 |
7 to 9 working days |
|
Malta |
€9.90 |
4 to 5 working days |
|
Metropolitan France |
€0.01 |
2 working days |
|
Mexico |
€49.99 |
7 to 9 working days |
|
Netherlands |
€2.50 |
3 working days |
|
New Caledonia |
€39.99 |
7 to 10 working days |
|
New Zealand |
€49.99 |
6 to 8 working days |
|
Norway |
€9.90 |
6 to 7 working days |
|
Oman |
€49.99 |
6 to 8 working days |
|
Panama |
€49.99 |
5 to 7 working days |
|
Peru |
€49.99 |
5 to 7 working days |
|
Poland |
€8.20 |
5 to 6 working days |
|
Portugal |
€5.80 |
4 to 9 working days |
|
Rumania |
€9.90 |
4 to 5 working days |
|
Singapour |
€30 |
5 to 6 working days |
|
Slovakia |
€8.20 |
5 to 6 working days |
|
Slovenia |
€8.20 |
5 to 6 working days |
|
South Africa |
€49.99 |
6 to 8 working days |
|
South Korea |
€30 |
6 to 7 working days |
|
Spain |
€2.50 |
3 to 4 working days |
|
Sweden |
€9.90 |
4 to 7 working days |
|
Switzerland |
€0 |
3 to 4 working days |
|
Taiwan |
€60 |
6 to 7 working days |
|
Thailand |
€30 |
5 to 8 working days |
|
Ukraine |
€9.90 |
6 to 7 working days |
|
United Arab Emirates |
€49.99 |
5 to 7 working days |
|
United Kingdom |
€2.50 |
3 working days |
|
Uruguay |
€49.99 |
7 to 8 working days |
|
Vietnam |
€30 |
5 to 8 working days |
In view of the current health situation, it is possible that these timeframes will be somewhat longer.
2) Delivery by TNT
We guarantee international delivery in 1 to 8 working days from the shipping date:
|
Country |
Economy delivery |
Economy shipping cost excl. tax* |
Express delivery |
Express shipping cost excl. tax* |
|---|---|---|---|---|
|
Argentina |
4 working days |
€91 |
3 working days |
€121 |
|
Australia |
3 working days |
€91 |
3 working days |
€121 |
|
Austria |
2 working days |
€36 |
1 working day |
€55 |
|
Belgium |
2 working days |
€29,17 |
1 working day |
€43 |
|
Bulgaria |
4 working days |
€44 |
1 working day |
€66 |
|
Canada |
3 working days |
€59,50 |
2 working days |
€105 |
|
Chili |
3 working days |
€91 |
3 working days |
€121 |
|
Colombia |
4 working days |
€91 |
2 working days |
€121 |
|
Croatia |
3 working days |
€44 |
1 working day |
€66 |
|
Cyprus |
4 working days |
€58,50 |
2 working days |
€104 |
|
Czech Republic |
2 working days |
€44 |
1 working day |
€66 |
|
Denmark |
2 working days |
€36 |
1 working day |
€55 |
|
Ecuador |
4 working days |
€49,99 |
2 working days |
€49,99 |
|
Estonia |
3 working days |
€44 |
1 working day |
€66 |
|
Finland |
3 working days |
€36 |
1 working day |
€55 |
|
French Guiana |
4 working days |
€92 |
3 working days |
€122 |
|
Georgia |
9 working days |
€83 |
2 working days |
€113 |
|
Germany |
2 working days |
€29,17 |
1 working day |
€43 |
|
Greece |
3 working days |
€36 |
1 working day |
€55 |
|
Hong-Kong |
3 working days |
€83 |
2 working days |
€113 |
|
Hungary |
3 working days |
€44 |
1 working day |
€66 |
|
India |
4 working days |
€83 |
2 working days |
€113 |
|
Indonesia |
3 working days |
€83 |
2 working days |
€113 |
|
Ireland |
3 working days |
€36 |
1 working day |
€55 |
|
Israel |
4 working days |
€83 |
2 working days |
€113 |
|
Italy |
2 working days |
€29,17 |
1 working day |
€43 |
|
Japan |
3 working days |
€83 |
3 working days |
€113 |
|
Latvia |
3 working days |
€44 |
1 working day |
€66 |
|
Luxembourg |
2 working days |
€29,17 |
1 working day |
€43 |
|
Malaysia |
3 working days |
€83 |
3 working days |
€113 |
|
Malta |
3 working days |
€58,50 |
1 working day |
€104 |
|
Metropolitan France |
24h |
€7,42 |
Na |
Na |
|
Mexico |
4 working days |
€91 |
2 working days |
€121 |
|
Netherlands |
2 working days |
€29,17 |
1 working day |
€43 |
|
New Caledonia |
6 working days |
€92 |
3 working days |
€121 |
|
New Zealand |
4 working days |
€91 |
3 working days |
€121 |
|
Norway |
3 working days |
€44 |
1 working day |
€66 |
|
Oman |
4 working days |
€91 |
2 working days |
€121 |
|
Panama |
5 working days |
€49,99 |
3 working days |
€49,99 |
|
Peru |
4 working days |
€92 |
2 working days |
€121 |
|
Poland |
3 working days |
€44 |
1 working day |
€66 |
|
Portugal |
3 working days |
€36 |
1 working day |
€55 |
|
Rumania |
3 working days |
€44 |
1 working day |
€66 |
|
Singapour |
3 working days |
€83 |
2 working days |
€113 |
|
Slovakia |
3 working days |
€44 |
1 working day |
€66 |
|
Slovenia |
4 working days |
€44 |
1 working day |
€66 |
|
South Africa |
3 working days |
€91 |
3 working days |
€121 |
|
South Korea |
3 working days |
€83 |
2 working days |
€113 |
|
Spain |
2 working days |
€29,17 |
1 working day |
€43 |
|
Sweden |
2 working days |
€36 |
1 working day |
€55 |
|
Switzerland |
2 working days |
€36 |
1 working day |
€55 |
|
Taiwan |
4 working days |
€83 |
3 working days |
€113 |
|
Thailand |
3 working days |
€83 |
2 working days |
€113 |
|
Ukraine |
5 working days |
€58,50 |
2 working days |
€104 |
|
United Arab Emirates |
3 working days |
€83 |
2 working days |
€113 |
|
United Kingdom |
2 working days |
€29,17 |
1 working day |
€43 |
|
Uruguay |
3 working days |
€92 |
3 working days |
€121 |
|
Vietnam |
3 working days |
€83 |
2 working days |
€113 |
For orders delivered outside of the European Union, taxes and customs duties may apply. These taxes and customs duties are payable by the recipient upon delivery. The total price of your order does not include these taxes and customs duties.
* Rate for a parcel up to 4.350 kg. Add 20% for EU countries that apply VAT.
If you need to know the delivery time for another country, write to us at clients@lenez.com.
Secure payment
The website of our bank, Société Générale, is secure and encrypted. The bank does not disclose your bank details, it only tells us if the payment went through or failed.
You can also pay through the PayPal secure platform, which allows you, once your account is created, to carry out transactions without having to re-enter your bank details.
Customer Service
By e-mail: clients@lenez.com
By phone: +33 (0)7 88 51 98 62
By mail: Service Client Les Éditions Jean Lenoir, 56 rue de l'Hôtel de Ville, 75004 Paris, France.
Returns
If your order turns out not to be as you expected when you receive it, you can return it to us at your own expense within 2 weeks. In your online customer area, you will find the return coupon to include in your package.
Please return the item in its original wrapping and packaging with no modifications.